[Insert Date]

This Privacy Policy explains how Hans Travel and Tourism collects, uses, stores, and protects your personal information. By using our services, you agree to the terms outlined in this policy.

• Full name, contact number, email address
• Travel details such as arrival date, flight number, number of passengers
• Pickup and drop-off addresses
• Payment information (processed securely by third-party providers)
• Device data such as IP address, browser type, and cookies
• Communication records when contacting our support team

• To process and confirm your transfer bookings
• To communicate travel instructions, driver details, and booking updates
• To improve customer support and service quality
• For record keeping, legal compliance, and security
• For fraud detection and prevention
• To send notifications, invoices, and booking confirmations

We may share your personal details only with:

• Transport companies fulfilling your transfer order
• Third-party payment processors such as Stripe, PayPal, or bank gateways
• Government authorities when required by law
• Service providers assisting in website operations or analytics

We do not sell or trade your personal information to third parties.

Our website may use cookies to enhance user experience, analyze website traffic, and provide relevant content. You can disable cookies in your browser settings, though some features may not function properly.

• We store your information securely using encryption and access control measures.
• Only authorized personnel may access customer information.
• We take reasonable precautions to prevent unauthorized access, modification, or loss.

Your information is retained for as long as necessary to complete your booking and meet legal documentation requirements. After this period, data may be deleted or anonymized.

Your data related to cancellations, refunds, and booking adjustments is processed according to the policies set by the transport companies. This may include:

• Penalty-free cancellation periods
• Refund timelines of 1 to 5 business days
• Possible transaction fees from payment processors
• Record-keeping for disputes or verification

Customers may request corrections, updates, or deletion of personal information, subject to legal and operational constraints.

Our website may contain links to third-party platforms such as booking tools, payment gateways, or partner websites. We are not responsible for their privacy practices. Please review their policies independently.

We do not knowingly collect data from children under 16 without parental consent. If such data is discovered, we will delete it promptly.

Some service providers may store or process data outside Sri Lanka. By using our services, you consent to such transfers where necessary for booking fulfillment or system operations.

• The right to access your personal data
• The right to request corrections
• The right to request deletion where legally permitted
• The right to withdraw consent for marketing communications
• The right to request a copy of stored personal data

We may update or modify this Privacy Policy occasionally. Changes are effective immediately upon posting on our website. Continued use of our services indicates acceptance of updated terms.

If you have any questions about this Privacy Policy, data usage, or your rights, you may contact us at:

• Email: [Insert Email]
• Phone: [Insert Phone]
• Address: [Insert Business Address]